1. Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name and contact details (email address, phone number, practice address)
- Account credentials and authentication information
- Payment information and billing details
- Professional information related to your chiropractic practice
Practice Data
When you use our platform, we collect:
- Practice assessment data and audit responses
- Interview responses and practice information
- Project information and analysis results
- Documents and materials you upload to the platform
Usage Information
We automatically collect information about how you use our platform:
- Log data and device information
- Usage patterns and feature interactions
- Browser type, IP address, and access times
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our chiropractic practice audit services
- Process and analyze your practice data
- Communicate with you about your account and our services
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Analyze usage patterns and improve platform functionality
- Comply with legal obligations and prevent fraud
3. How We Share Your Information
We share your information only in limited circumstances:
Service Providers
We work with trusted third-party service providers for:
- Cloud hosting and infrastructure services
- Payment processing (Stripe)
- Email communications
- Analytics and performance monitoring
Legal Disclosure
We may disclose your information when required by law or to protect our rights, comply with legal processes, or respond to government requests.
4. Data Security
We implement industry-standard security measures to protect your information:
- Enterprise-grade encryption for data storage and transmission
- Access controls and authentication protocols
- Secure cloud infrastructure with regular security assessments
- Professional-grade data handling procedures for business information
5. Data Retention
We retain your information for the following periods:
- Account Information: Until you request account deletion
- Practice Data: During your active subscription period
- Usage Logs: 12-24 months for analytics and troubleshooting
- Payment Records: As required by law and tax regulations
- Support Communications: Up to 3 years for quality assurance
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Data Portability: Receive your data in a portable format
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Communication Preferences: Opt out of marketing communications
7. Additional Policies
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience and analyze platform usage. You can control cookie preferences through your browser settings.
Third-Party Service Integrations
Our platform may integrate with third-party services. These integrations are governed by the respective third-party privacy policies.
International Data Transfers
Your information may be processed in countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our platform is designed for healthcare professionals and is not intended for use by individuals under the age of 18.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@racprojects.ai